Free support is provided by MapTiler developers and community on OpenMapTiles Stack Overflow.
Paid support, custom development and consulting related to OpenMapTiles / TileServer-GL is provided as a phone/video call or in written form. Guarantee of reaction time up to 2 business days.
Complex projects have access to ClientPortal with private ticketing system and detailed time reports. Tracked time assigned to individual client tickets.
The support contract is always prepaid. Working time credit is valid for up to one year from the purchase.